Privacy PolicyLast updated: September 4, 2025Pawzora LLC operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Pawzora LLC is powered by
Tilda, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Personal Information We Collect or ProcessWhen we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified.
We may collect or process the following categories of personal information:
- Contact details: your name, address, billing address, shipping address, phone number, and email address.
- Financial information: credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.
- Account information: username, password, security questions, preferences, and settings.
- Transaction information: items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel, and your past transactions.
- Communications with us: information included in customer support inquiries.
- Device information: information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information: information regarding your interaction with the Services, including how and when you navigate the Services.
Personal Information SourcesWe may collect personal information from:
- Directly from you: when you create an account, visit or use the Services, communicate with us, or otherwise provide information.
- Automatically through the Services: including from your device or through cookies and similar technologies.
- From our service providers: when they collect or process personal information on our behalf.
- From partners or other third parties.
How We Use Your Personal InformationWe may use personal information for the following purposes:
- Provide, Tailor, and Improve the Services: process payments, fulfill orders, arrange shipping, enable returns and exchanges, manage accounts, remember preferences, recommend products, and create a personalized shopping experience.
- Marketing and Advertising: send marketing emails, texts, or postal mail; show ads for Pawzora LLC products or services.
- Security and Fraud Prevention: secure payments, detect and investigate fraud, and protect public safety.
- Communicating with You: provide customer support and respond to inquiries.
- Legal Reasons: comply with law, respond to legal processes, investigate potential violations, or enforce our terms and policies.
How We Disclose Personal InformationWe may disclose personal information:
- With Tilda, vendors, and service providers (IT, payments, analytics, shipping, cloud storage).
- With business and marketing partners to show personalized advertising.
- When you directly request or consent to disclosures.
- With affiliates and group companies.
- As part of business transactions (mergers, acquisitions, bankruptcy).
- To comply with legal obligations or protect rights, safety, and security.
Relationship with TildaThe Services are hosted by
Tilda, which collects and processes personal information to provide and improve the Services. Information you submit is shared with Tilda and third parties, which may be located outside your country.
Tilda may also use your data (together with information from other merchants) for analytics and enhanced features. You can learn more about Tilda’s data practices on their privacy policy page.
Third-Party Websites and LinksThe Services may contain links to third-party websites. Pawzora LLC is not responsible for their privacy or security practices. Please review their policies before providing any data.
Children’s DataPawzora LLC does not knowingly collect personal data from children under the legal age of majority. If you believe your child has provided data, contact us to request deletion.
Security and RetentionWe use reasonable measures to secure your data, but no system is 100% secure.
We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, or enforce agreements.
Your Rights and ChoicesDepending on your location, you may have the right to:
- Access your personal information.
- Delete your personal information.
- Correct inaccurate information.
- Data portability.
- Opt out of sale/sharing for targeted advertising.
- Object to or restrict processing (EEA/UK).
- Withdraw consent.
You can also manage marketing preferences by unsubscribing from emails. We may need to verify your identity before fulfilling requests. Authorized agents may act on your behalf with proof of authorization. We will not discriminate against you for exercising your rights.
ComplaintsIf you have complaints about our use of your data, you can contact us or your local data protection authority.
International TransfersYour data may be transferred outside your country. For EEA/UK residents, we rely on Standard Contractual Clauses or equivalent safeguards unless the destination country is deemed adequate.
Changes to This Privacy PolicyWe may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last updated” date revised. If required by law, we will notify you of material changes.